Shipping
Iron Antler Workshop ships from Colorado. In-stock orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays.
We work to keep our core products in stock and ready to ship. If an item is temporarily unavailable or requires a longer processing time, that information will be clearly noted on the product page before you order.
Once your order ships, you will receive a confirmation email with tracking information. Delivery estimates begin after the shipping carrier receives the package and do not include processing time.
Iron Antler Workshop is not responsible for carrier delays, weather disruptions, or packages delayed after being accepted by the shipping carrier. However, if your tracking has not updated for an extended period or you believe your package has been lost, please contact us and we will help however we can.
Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been shipped.
Damaged or Incorrect Orders
Every order is inspected before leaving the workshop. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review the issue and work with you on an appropriate replacement or refund.
Please keep the original product and packaging until the claim has been resolved, as the shipping carrier may require additional documentation.
Returns
We accept returns on eligible, unused products within 14 days of delivery.
Returned items must be:
- Unused and in their original condition
- Free from damage, wear, odors, or modification
- Returned with any included inserts, accessories, or packaging
To begin a return, contact us before sending the item back. Returns sent without prior approval may not be accepted.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable.
Made-to-Order and Personalized Products
Made-to-order apparel, personalized products, custom orders, and limited Workshop Edition items are not eligible for return unless they arrive damaged, defective, or incorrect.
Because handmade wood products contain natural differences in grain, color, and pattern, these variations are not considered defects. They are part of what makes each piece unique.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or card provider to process the refund after it has been issued.
Items returned used, damaged, incomplete, or outside the return window may not qualify for a full refund.
Order Cancellations
Contact us as soon as possible if you need to cancel an order.
We will do our best to accommodate cancellation requests, but orders that have already entered production, been personalized, or shipped may not be canceled.
Contact Us
Questions about shipping, returns, or an existing order can be sent through our Contact page. Please include your order number so we can assist you as quickly as possible.